Heather Rouillard, Global eMarketing Manager @ Ergotron

I had the pleasure of sitting down (we should have been standing!) with Grant Henriksen, Sales Associate and Customer Events, here at Ergotron. Grant was recently hired to travel around the country to customer events, trade-shows, reseller events, distributors, and end users with the Traveling Ergotron Solutions Showroom (T.E.S.S.). After a few months on the road, Grant was able to recap what his new life has been like, and how TESS is evolving the Ergotron sales strategy.

Heather: How have things been going so far?
Grant: Outstanding. The response has been awesome from all of our visits. It’s great to get our product out in front of our customer and partners. Everyone is having a great time.
H: What is some specific feedback you have heard from resellers and other sales reps that sell Ergotron product?
G: The events are great. They are happy to be a part of any TESS event. They get to check out the newest product. And, most importantly, they get to touch and feel the product that they have seen in our videos and our website, with the ability to get their hands on the product. That’s exactly what TESS is all about. When they get to see close up, it really sells itself.
H: The HIMSS show was very different for us this year. Can you tell us how that came to fruition?
G: It was neat. It was a show within a show, since we actually brought TESS into our booth in Las Vegas. Not only did attendees get to see Ergotron product at our booth, but they also got firsthand look at what TESS is like on the road. They got a sneak peek of what TESS could bring to them, literally, in the near future.
H: What is in the near future for you and TESS?
G: There is a lot of ground slated to be covered in the next few months. 10 states in the next 60 days.
H: What’s your favorite part about this whole experience?
G: The people I get to meet. The stories they tell me about how much they enjoy Ergotron and our product(s). And, how excited they are to have something like TESS come to them. It’s a unique opportunity that only a company like Ergotron will, and has, done.
We know a lot of you are wanting TESS to come to you in the near future. Check out the up-to-date schedule of cities online. If your city is listed and you would like a visit, or if it’s not listed and you would still like a visit - please email TESS@ergotron.com. I wish Grant safe travels and even more wonderful customer visits!