Category Archives: Customer Care

Preventive maintenance is key

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That old adage is true – an ounce of prevention is worth a pound of cure.

We rely on our personal cars and trucks, so we give them periodic care and attention: changing the oil every three months, checking the tires to make sure they’re properly inflated, getting a tune-up… there’s a checklist to keep any set of wheels in prime working condition.

Periodic care for the machines that help us do our jobs is just as important. Everyone with a mission-critical role in a healthcare, corporate, or education environment relies on technology and the furniture, arms and mounts that support it to be up and running.

No one likes hassling with deployment, unexpected repairs, or routine maintenance. Now you don’t have to – we’ll take care of it!

Ergotron Services installs over 4,000 products a year and has over 5,000 devices under contract. We cover the full product lifecycle in the USA. Our service packages are designed to make life easier for you and your stakeholders. We know healthcare and other high-demand areas. Our equipment is used and abused day in and day out, and in many cases, 365 days a year, three shifts on every one of those days.

Preventive maintenance is key. Ergotron’s Josh Wilson shows how to avoid frustration, downtime and unnecessary expense.

Count on our certified quality & complete coverage

Save time with Ergotron’s expert installation and maintenance for workstations, desk mounts, wall mounts and carts. Josh Wilson, Ergotron’s Director of Global Service Sales, discusses the benefits of the flexible Ergotron Service packages that cover the full product lifecycle in the USA. Learn more at the Ergotron website by visiting Support Services or download the brochure now.

 

Ergotron Customer Care Rocks (people on Twitter think so too)!

Heather Rouillard, Global eMarketing Manager @ Ergotron

I have the privilege of sitting next to the customer care department in the office, and quite often I find myself pausing from what I am working on, to overhear a conversation one of them is on. Quite frequently I think to myself how patient that person was, how carefully (yet quickly) they chose their words, and how professional the whole conversation was. Continue reading