Who said Innovation was simple?
Friday, March 27th, 2009
Suchi Sairam, VP, Roadmap Innovation @ Ergotron
Innovation is a really funny thing. On one hand, it’s about finding new ways to do things—they can be very simple, or pretty complex—and it may or may not involve a product.
On the other hand, it’s about taking that new way to do things and convincing the very people that need it that, well, that they NEED it; that “once you have it, you won’t remember your life without it,” discussion.
That is, perhaps, the most difficult thing part of innovation…selling the idea.
Case in point. I’ve recently spent a lot of time in K-12 schools and higher education institutions, to talk to them about their technology adoption, what does and doesn’t work, and to observe their workflows.
Education practitioners are very clever and resourceful, and if faced with a problem, will more than likely find an inexpensive and very functional way of solving it, which makes them an excellent resource for different ways to look at things.
As I was talking through some ideas on how to tie their technology tools together to make them work better for them and their students, it was interesting to watch two groups quickly form. People who were anxious to try new ideas (I’ll call them The Embracers), and those who were clinging to the old (I’ll call them The Clingers).
And what really surprised me is that the motivation for The Clingers wasn’t the usual “we’ve always done it this way” stance. More often, it was because the new workflow wasn’t their idea, in a sense, they hadn’t owned it yet, and consequently, perhaps, it couldn’t possibly work because of it.
Now these are people that had embraced technology through their campuses, and were at various levels of implementation. However, the gap I found amongst some people was that spending money on the technology in education didn’t guarantee success, simply because they hadn’t collectively adjusted their approach to workflow.
As I mentally prepared to go the distance to convince the Clingers why they needed to reconsider, an interesting dynamic took place. The Embracers did the convincing themselves, speaking to how changes in workflow open up a whole new set of options on curriculum delivery, collaboration with students, and class time utilization.
At each site, educators and technology administrators thanked me profusely for all of the ideas to incorporate into their schools and institutions to make their technology investments go farther. But you know? I was thanking them more profusely for all of great dialogue. As I was selling the ideas, I was learning how to sell the ideas. That’s a good education. Sometimes learning to sell ideas requires active listening.
What ideas are you selling? And have you found your advocates?

